JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Technical Support (Mobile and Web Applications)

MCS Group is working exclusively with one of Belfast’s leading mature start-ups who have won numerous awards since bringing their application development in-house and growing their team exponentially over the last 4 years.

Our client has secured business with over 50% of the top companies within its industry field, producing SaaS web and iOS applications for the construction / engineering sector. Within this role you will have the opportunity to lead the support section of the business with the potential to build up a team around you as the company continues to grow, as you move towards a product specialist position.

  • Provide Level 1 and Level 2 software support services to troubleshoot and resolve technical issues with the iOS and Web Application suite.

  • Log, respond to and investigate queries via support calls and e-mails.

  • Work closely with the development team to progress necessary issues to a suitable resolution when necessary.

  • Develop and enhance the range of support tools available.

  • Take ownership and construct a knowledgebase of FAQs and solutions.

Required Experience / Knowledge

  • At least 2 years of experience within an IT Helpdesk / Software Support environment.
  • Proficiency in MS Office and CRM / Support Software.
  • Able to work on your own initiative, with the drive to take ownership.

 
Salary up to £21,000 dependant on experience.

To speak in absolute confidence about this opportunity please contact David Houghton, Specialist IT Recruitment  Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.

If this position is not right for you, we may have others that are.  Please visit www.mcsgroup.jobs to view a wide selection of our current jobs or call us on 028 9023 5456.

All conversations will be treated in the strictest of confidence.