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JOBCENTRE ONLINE

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JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Technical Support Engineer

Technical Support Engineer | £25,000 – £30,000

A leading IT company is recruiting for a talented and committed Technical Support Engineer to join the team at the Support and Engineering Centre in Belfast. The firm is a Market Leader in the UK, and provides Customer Service Solutions. You will be responsible for providing application support to software products.

Responsibilities
This is a level 2 support role; with the potential for exposure to level 3 as your experience grows. You will be responsible for providing support to internal and external customers. Additionally you will be expected to act as a lead customer resolution analyst, and work to resolution with limited instruction. You will be expected to liaise effectively with customers and colleagues alike to perform deep technical analysis of production issues, and work closely with the Consulting Services Team and Development team to work issues through to resolution.

Criteria
Candidates will have a Computer Sciences related degree or equivalent qualification along with 1 year + minimum commercial experience in a Technical Application Support Role. Strong communication skills and an ability liaise well with customers must be accompanied with strong technical skills with to resolving and analysing issues. Experience of XML/XLST, working and troubleshooting web services, using in database technologies including SQL for Oracle and MS SQL are essential.

Strong understanding of UNIX and MS Windows platforms. Some exposure to Web Application Servers, Virtualised server environments and Microsoft SSRS, SSIS and SSAS is also desirable.

For further Information, contact Michael Rosbotham in confidence on 02890 446905.

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