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Technical Service Manager

Technical Service Manager

Belfast

£50000 + Bonus + Benefits

The company is a global brand in the specialist technical services field who due to continued growth require a Technical Service Manager.  The primary focus of the Technical Service Manager role is to manage, motivate and develop existing IT engineers and to drive continuous improvement in the delivery of service to our customer base. The ideal candidate will be able to manage and forecast the financial recoveries of their team, take ownership of leading major incidents to successful conclusion, work across multiple delivery teams and be able to communicate effectively to all levels of the organisation including senior management. They will also take ownership for service delivered to some key accounts, interfacing with service management and managing escalations.

Technical Service Manager Required Skills and Experience:
* Extensive experience in a management or supervisory role, preferably within a managed infrastructure service delivery unit. 
* Demonstrate excellent people management skills – An ability to take the lead and motivate others to perform to the best of their ability. 
Demonstrate experience of methodologies to drive continuous improvement and application of the same.
* Strong evidence of leadership in successful delivery in Service and Project environments 
* Can demonstrate evidence of leading initiatives to improve efficiency and quality of service
* Strong working knowledge of IT products and services 
* Excellent organisational skills and demonstrable experience of managing multiple client relationships
* Demonstrable results showing a passion for delivering impeccable service at all times 
* Strong evidence of communication skills at all levels both within the organisation and externally.
* Strong evidence of having taken control during major incidents, directing staff as required to achieve a satisfactory outcome. 
* Be self-policing & highly motivated and work well as part of a management team.
* Experienced at representing the company at a management level, with excellent client-facing skills. 
* Ability to deal with 3rd party suppliers, articulating issues to ensure high standards of support. 
* Strong evidence of managing Profit and Loss, forecasting, delivery to budget and resource requirement.
* Ability to write clear and concise reports, presentations, using the full MS office suite of products. 
* Evidence of KPI definition, reporting and management of.
* Natural problem solver who takes a can do approach 
* Evidenced experience of DR and BCP planning at team and contract level.

Technical Service Manager Essential Skills:
* Leading, developing and motivating a team of IT engineers.
* Driving continuous improvement across the team and contracts supported.
* Manage multiple client relationships both internal and external.
* Deliver projects on time and to budget.
* Demonstrable results showing a passion for delivering impeccable service at all times 
* Communicate technical and non-technical information effectively at all levels both within the organisation and externally 
* Take control during major incidents, directing staff as required to achieve a satisfactory outcome. 
* Work well within a team, but be self-policing & highly motivated. 
* Deal with 3rd party suppliers, articulating issues to ensure high standards of support. 
* Manage and forecast the team’s financial recoveries, liaising with account teams to review P&Ls.
* Identify areas for / implement, financial improvements in resource and service delivery.
* Plan DR and BCP for team and contracts.
* Preparation and ownership of team KPIs
* Build and maintain relationships with customers
* Ability to work under pressure, at short notice and contactable outside of office hours.
* Ability to attain appropriate security clearance.

Technical Service Manager Useful skills:
* Sound technical skills in a technical specialism, Wintel, UNIX, Database administration 
* Industry awareness of products and services. 
* Participation in the provision of support costs for new business, including contractual obligations.
* Working knowledge of processes procedures and work instructions 
* ITIL Foundation accreditation. 
* Presentation skills.

To be considered for any of the Technical Service Manager position, please forward your CV to Chris at Diamond Recruitment Group by clicking on the APPLY button on this page and attaching your CV.  CVs ASAP is ideal for the client.

For further information on these Technical Service Manager opportunities please contact Chris at Diamond Recruitment Group on 028 9055 8085.  Your details will be treated in a confidential manner with Diamond Recruitment Group.  Only applicants meeting the criteria will be contacted.

You may have found this position searching for the following related terms: Technical Service Manager, IT services Manager, IT manager, Infrastructure Services Manager, Team Manager.