JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Technical Product Support Engineer

Job Title: Technical Product Support Engineer

Client Summary:            
Our client is one of Northern Irelands most advanced engineering and rapidly expanding companies in the UK right now.  Due to planned expansion throughout the business they have a demand for a Technical Product Support Engineer to join the team and provide both remote and face to face technical support across Desktop, Software, hardware, Network and User support across it’s product range.

The role:

  • Providing Desktop, Network, Hardware and Software Support via Phone, e-mail and desk side support.

  • Handling existing and prospective customer queries regarding product capabilities and features.

  • Log and raise tickets for all incoming technical issues and see through to completion.

  • Resolve customer technical problems with the product.

  • Assist with development feedback on the existing product range.

  • Develop technical documents for publication for print and online.

Essential Criteria:           

  • Degree in Computer science / software engineering or similar.

  • 2+ years of experience within Technical Support, Product Support or Service Desk.

  • 2+ years of experience supporting MS Server 2008 or 2012.

  • Experience supporting MS Exchange 2010 or 2014.

  • Experience supporting MS Office 2012, 2013.

  • Experience in supporting both Mac and Windows systems.

  • Experience in with Packet switching or TCP/IP.

Desirable Criteria:

  • Experience supporting / Troubleshooting Office 365

  • Experience with Linux servers either at home or commercially

  • Previous experience in HTTP or SFTP

Salary Range: £20,000 – £25,000
Consultant: Kevin
Ref Code: KT11813

The above role is just one of many vacancies that we presently have for Software Engineering and IT Professionals. We recommend that you send us your CV today, even if this particular role isn’t of interest to you.  As we specialise only in the Engineering; a number of our Engineering and IT Clients work with us exclusively, therefore you won’t find such vacancies anywhere else but with us!