JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Supervisor

Serco Proprietary is an extraordinary company you might not have heard of. In fact, we are a team of over 100,000 people responsible for transforming the delivery of vital services on behalf of governments and corporations across the globe. We help ensure swift, safe travel, the protection of borders, the provision of healthcare, the management of justice facilities, and customer service support for clients in the travel, telecommunications, retail and financial sectors. As a company, we’re adding value to the interactions that Canadians have with government departments. As individuals, we’re actively and measurably shaping the success of our company and our careers. We offer a breadth of career opportunities that allow us to grow and create our own adventures. Every day, we’re evolving and exploring new territory. Together, we’re going placesbut the journey starts with you. In Ontario, our team administers the Security Guard and Private Investigator testing services and the Life Licence Qualification Program, as well as all knowledge tests and road tests for all classes of licences on behalf of the Ministry of Transportation at more than 56 DriveTest Centre locations across the province. It is here, in the Greater Toronto Area, where we have an exciting opportunity that we want you to consider. For more information on our company, including a short video highlighting the benefits of working for Serco, visit: or
Centre Supervisor – Metro East
As Centre Supervisor of our Metro East location, you will manage a high volume office that requires your adaptability, independent thinking, initiative, enthusiasm and team work. This demanding, yet rewarding role will suit you if you have strong interpersonal and presentation skills, you are creative at problem solving and you have previous office management experience to draw from.
Your responsibilities would include:
Providing leadership and encouragement to a large team of employees who serve a diverse customer base, while establishing a work environment that contributes to high performance. Collaborating with the other supervisors to lead a DriveTest Centre office, including all customer service and driver examination activities. Consciously creating a workplace culture that is consistent with Serco’s values and aligned with the identified mission, vision and balanced score card approach of the business. Providing effective support, coaching and performance feedback through employee recognition,rewards, and disciplinary action, with the assistance of Human Resources when necessary; Motivating, developing, and directing people as they work; supporting staff who may be subjected to unwarranted criticism from customers; Assist staff with learning the software systems, introducing new versions and functions, and troubleshoot system problems as they arise. Maintaining employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling. Regularly monitor the accuracy, completeness and timeliness of customer service and driver examination activities within area of responsibility. Ensuring accurate compliance with all Business Management System processes and procedures. Serving as a liaison between the DriveTest Centre, other offices and outside agencies for the distribution and collection of information to resolve operational issues, including customer inquiries and complaints. Monitoring the daily performance of the DriveTest Centre and conducting periodic system checks and audits with effective planning and delivery against business objectives. Making business decisions that are financially responsible, accountable, justifiable, and in accordance with organization policies and procedures. Communicating regularly with management, support functions and external stakeholders; Performing duties of Customer Service Agent and/or Driver Examiner as required.
Your skills and experience should include:
Minimum 3 years’ experience in a people manager/supervisor role, union experience strongly preferred.
Previous experience in customer service.
Demonstrated understanding of Collective Agreements, and managing staff in a unionized environment.
Excellent leadership skills, comfortable with change, and the ability to lead change. Proven track record of high performance, quality and productivity in previous roles. Open to direction and collaborative work style, commitment to get the job done. Demonstrated interest in continual learning and personal growth. Ability to recognize when there’s a problem and to resolve complex situations. Ability to multi-task, work well under pressure, prioritize work load, meet deadlines, maintain confidentiality and work well with all levels of management, the client and the public. Excellent presentation, communication (written and verbal) and interpersonal skills, outgoing personality, and ability to express ideas effectively so that others will understand. Ability to interpret and apply government and company policies, procedures and practices as they pertain to the operations. Ability to research applicable sections of the Ontario Highway Traffic Act, related regulations and legislation to provide information and advice to the public; Ability to work flexible and extended hours as required. Experience compiling and reporting statistics for the center as well as analyzing performance monitoring data.
Experience using a PC and a variety of software e.g. Microsoft Word, Excel, Outlook, etc.
Hold a valid Ontario class G driver’s license for a minimum of four years; other classes, an asset.
Proficiency in English (written and spoken) a requirement; fluency in French an asset.
All employees are subject to a variety of background and reference checks prior to being hired.
Compensation and benefit:
The compensation for this exciting position includes an annual salary range of $60,000 – $65,000 and an extensive benefit package including: paid vacation, training, vision plan, dental coverage, life insurance, company matching RRSP program, tuition reimbursement program, to highlight a few. If you have a passion for service, the confidence to work as part of a team, the insight to spot an opportunity for customer-led improvements and the ability to take the initiative to put great service ideas into practice where they are needed, then we need to hear from you! Forward your current resume with a cover letter outlining why you feel you are the right candidate for this role.
By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit