JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Senior Voice Engineer

 

Senior Voice Engineer (Belfast & Derry)

Ref: 15/05/VE

 

 

The Company:

We are an award winning employer with national recognition for our employee centric benefits and flexible working environment.  Coming to work at Allstate is always interesting, social and participative where you make a difference, whether it is participating in any of our charitable events, caring for the environment, participating in one of the many sporting events and activities or socializing with colleagues at our many team and company events.  There is something for everyone, you just have to take the next step.

 

The Role:

The Voice Engineer manages and plans efforts to research, design, plan and maintain new or existing voice hardware and software technology components. The successful candidate will utilise proven systems & infrastructure, scripting, and developer skills to execute on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. The role also reviews, and ensures updates are made to the configuration management plan, and are in alignment with Voice Technology Architectural and Support standards.  

 

We are seeking candidates who are knowledgeable in enterprise voice technologies including VoIP, Enhanced Call Routing, CTI, IVR, Call Recording and Analytics, WFM, TDM/VoIP/SIP Trunking, PBX hardware, and Voice Technology Management tools and systems. S/he will also have knowledge of industry trends in voice technology, and have some understanding of the interaction between voice and other technologies including Network, Windows, Storage, UNIX, SQL, Oracle, Citrix, and VMWare.

 

 

Essential Criteria:

  • Third level IT/Engineering Degree or a minimum of 5 years relevant experience as a senior Voice Engineer with relevant industry qualifications in the absence of a Degree.

  • A minimum of five years’ post graduate experience Voice technologies

  • A minimum of two years’ experience VoIP, Enhanced Call Routing, CTI, IVR, Call Recording and Analytics, WFM, TDM/VoIP/SIP Trunking, PBX hardware, and Voice Technology Management tools and systems.

  • Must be an EU citizen or possess a current UK Tier 1 Visa or Tier 2 visa and eligible to take up full time, permanent employment.

 

 

 Statement on Fair Employment and Equal Opportunities:

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.