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IT Service Desk Manager

A service desk manager position for a major firm based in Dungannon A service desk manager job for a Dungannon based company with multiple sites across NI and the UK. With the organisation expanding rapidly they require a competent and hands-on service desk professional to manage the IT Support team in line with the business demands.

Your new company
They are a top 10 NI company that continually strive for innovation and success in their field and manufacture/distribute a range of quality products across the UK. Forward thinking with their IT, they have expanded rapidly and have invested several million over the last few years in terms of their ERP systems, automation engineering and associated IT.
Your new role
You will be accountable for all IT operations and support within the Dungannon site and seek to develop and define the responsibilities of the IT team. You will oversee the effective running of the department in line with management expectations and set SLAs. You will ensure high availability of factory floor systems, processes and hardware as this will form the bulk of your work.

What you’ll need to succeed
You’ll need to have previous experience managing an IT service desk with 4 people or more. You’ll ideally have operated in an FMCG or factory environment and be able to use your ITIL experience/qualification to best effect to operate proactively in the position. You will also ideally have the support of an IT degree behind you and bring excellent communication skills.

What you’ll get in return
You’ll receive a generous salary package and the opportunity to implement your own knowledge and ideas in a department of excellence and work with like-minded individuals who are passionate about IT and the company they work for.

What you need to know now
If you’re interested in this role, click ‘apply now’ to forward an up to date copy of your CV, or call Jason Brownlee at Hays now.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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