JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Inbound Customer Service advisors (Newry Based)

Our Client based in Newry is currently recruiting for 30 Inbound Customer services advisors to work in their busy office

 

Salary –variable pay  from £6.50 - £7.25 per hour

Location – Newry

Hours – Varity of hours available – -7-3 , 8-4, 9-5, 10-6, 3-11 full and part-time available 

Contract : Fixed Term to 24th December 2014

Objectives of the role:

  • To receive inbound telephone order and customer care calls
  • To resolve customer queries and complaints
  • To achieve agreed campaign targets and standards
  • To record data accurately
  • To maintain a positive attitude and a high level of customer service at all times

 

Personal competencies:

  • Communication: To ensure that communication is accurate and informative, that implications of any recommendations are clearly communicated and understood and to identify and use the best communication media for the situation.
  • Customer Service:  To take personal responsibility for solving customer issues, recognise the importance of internal customer service and know who key internal customers are, actively champion the customer and effectively communicate the brand values to the customer
  • Effectiveness: To develop and incorporate approaches and methods to ensure that tasks are completed accurately, to take pride in producing accurate / quality work,  to deal with unforeseen problems and demonstrate success in chosen course of action.

 

Required abilities:

  • Strong communication skills
  • Strong listening and questioning skills
  • Ability to capture data accurately and within guidelines
  • Good word processing ability

To apply send through your cv through the link or call Caroline on 02890 (720130)