JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Helpdesk Support

The Company

Our client are a global financial administration company with over twenty office locations.

The Role

Liaise with customers to identify technical and application issues, develop a detailed work plan to address identified issues, estimate resource requirements and deliver resolution to identified issues 

• Provide first level technical trouble shooting and diagnostics for reported application issues resulting from upgrades and ongoing application support of our Web Application 

• Create and maintain all necessary case documentation 

• Participate in managing of contracted client upgrades and installations; including diagnostics at the application, database and operating system levels where possible 

• Sale of additional revenue opportunities from “value add “ services (Consulting, customisation, db conversions etc) 

• For smaller projects to existing accounts the ability to deliver standardised training programs to the client project team on the effective use of the application; this training will be a basic level 

• Assist the Training Consultant in the general design of training materials, course structuring and training delivery (classroom, Web-ex etc). 

• Participate in review of compliance requirements, general product development feedback, overview of end-to-end application testing, User Acceptance Testing 

• Travel to other offices when required for training / team events 

The Person

• 6 months+ of progressive customer service experience in an Application or Professional Services organisation with working knowledge of customer service methodologies 

• Proven track record of “problem-solving” skills 

• Excellent communication skills – written and verbal 

• Ability to work independently and as part of a Project Team as required 

• Ability to maintain client satisfaction and manage client expectations 

• Knowledge of Corporate Governance and Entity Management policies, guidelines, and workflow for mid-sized and large organisations is desired but not required 

• Ability and willingness to learn new skills quickly will be advantageous 

The Rewards

Great opportunity with attractive salary and benefits package.  Please contact Samantha on 028 9032 5325 or email your CV