JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Customer Support Team Leader – N. Down

Excellent opportunity for an experienced Customer Care Executive to take on a supervisory role within a prestigious food producer, based in North Down.  You will lead a small team, taking responsibility for ensuring all aspects of order management and customer complaint handling are dealt with in an efficient and appropriate manner.

The role will be fast moving, requiring the post holder to have the organisational skills to maintain accuracy and professionalism when under pressure to meet deadlines.

This will be a varied and responsible role, key duties will include:

  • Order Management – working with sales, production, planning departments to ensure orders are fulfilled, being the first point of contact with the customer in relation to any problems;
  • Customer Care – taking responsibility for customer complaints, ensuring they are appropriately escalated and resolved, maintaining the organisations reputation for quality of service and product;
  • Management – leading a small team of Customer Care staff, prioritising their work to ensure standards and targets are achieved;
  • Systems – operating an ERP/Sales Order Processing system, reviewing and updating departmental procedures and processes as required to meet business needs.

TechMet have worked with this client for many years, we would be happy to provide further information on the company and job role, please contact Sean Metrustry, 028 9448 3988 if you require any further information. 

To apply please forward your CV – in WORD format – using the link provided.

TechMet is a dedicated Engineering and Technical Recruitment Consultancy.  

The consultant managing your application will be an MEng or MSc qualified Engineer with experience in industry.  They are professionally qualified to advise on your technical suitability for this role or other vacancies.