JOBCENTRE ONLINE

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JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Business Analyst

PLEASE NOTE: Fluent English and the ability to work in Ireland without restriction are ESSENTIAL.
JOB TITLE: Business Applications Analyst LOCATION: Dublin City Centre PURPOSE OF JOB The Application Projects team sits within the Service Management Office in Dublin. As part of this team the business analyst will:
Ensure the delivery of existing business applications services to all client companies on a continuous basis. Complete business analysis activities for clients to provide application support; generate appropriate recommendations and enhancements to improve efficiencies and controls. Enhance the service management capabilities of the company to foster better relations with clients. While the role is based in Dublin, the candidate may be expected to travel to visit client sites if required.
PRIMARY DUTIES & RESPONSIBILITIES Operations
Become adept on the core business platform, applications and services provided. Review, action, monitor and report on all on-going support requests (issues & enhancements) from clients. Support and perform Functional and UAT testing for system releases and upgrades, defect fixes and additional system functionality as required. Work with clients to ensure recommended and agreed processes are adopted & adhered to. Regularly engage with clients as part of the Service Management Function; and to assess their existing practices. Work with process owners (internal and clients) to address issues, inefficiencies and to mitigate risks. Analyse existing systems and processes to identify opportunities to improve operational effectiveness both internally and for clients. Maintain the process and procedure documentation suite as practices change and improve. Provide training material and facilitate training to the business and clients.
ADDITIONAL DUTIES & RESPONSIBILITIES As/if needed, provide assistance to the PMO on project activities including:
Assist in the implementation of systems and applications and the take on of new processes for existing and new clients. Assist in defining requirements and document specifications including business process and workflows. Analyse and translate business requirements into product and system level requirements and document these. Ensure through reviews and tests that the developed functionality meets business expectations. Provide regular status updates to management.
LEVEL OF AUTHORITY
Weekly meetings will take place with manager to discuss progress. Performance conversations will take place on a regular basis with manager.
EDUCATIONAL STANDARDS REQUIRED
Degree or equivalent in Information Systems or other related technical degree. Any professional business or accountancy qualifications are favourable.
WORK EXPERIENCE NECESSARY
Minimum of 2 years relevant experience in Financial Services preferably Insurance or Reinsurance.
SPECIAL SKILLS/APTITUDES
Proficient in MS Office and suite of applications. Functional application knowledge of Financial Management Systems preferably Infor’s SUN Systems. Experience in application management, issue resolution, requirements gathering, functional specifications, testing, and product stabilisation. Experience of either SICS Reinsurance is an added advantage. Ability and knowledge of working in a customer focused shared service environment. Problem solving – ability to resolve Process inefficiencies & IT issues. Ability to break down complex work projects& issues into discrete work tasks. Flexibility to multi task and prioritise issues & deliverables is essential. Willingness to learn and develop. Ability to work as part of an interactive, collaborative team as well as independently. Communication skills – ability to communicate ideas clearly & succinctly. Documentation – ability to write Business Requirements, Test Plans and cases, Training and User Guides. Fluent English both written and verbal.
Due to high volume of applicants, we will only respond to suitable candidates. Thank you for your interest.