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JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

JOBCENTRE ONLINE

JOB OFFERS IN NORTHERN IRELAND More »

 

Banking Staff – Dundonald – immediate starts

Banking Fraud Agent

 

Location: Dundonald (10 mins from Belfast city centre)

Contract: Temporary to Permanent (Minimum 3/6 Months temporary with the view to being permanent after this period).

Banking agent will be responsible for;

  • Managing incoming phone calls& outbound calling customers
  • Carry out relevant security checks relating to the customer and maintain customer confidentiality in line with the data protection act
  • Make direct contact with customers by telephone
  • Establish a reason for the customer contact and where possible conclude enquiries/make decisions (or refer onwards) at first contact to minimize the need for any follow-up action.
  • Where relevant identify and record accurately the main points of any complaints, escalating if appropriate.
  • Collect and review data and information from all sources such as departmental guidance, the customer & Managers
  • Review customer accounts to assess for any fraudulent activity.
  • Judgment& decision making on Fraud queries.
  • Update customer records accurately and other relevant electronic records and systems.
  • Undertake follow up action: making return calls to customers or make appropriate referrals to other appropriate business units to ensure the customer enquiry is fully dealt with.
  • Adhere to all regulatory requirements
  • Personal development

Essential Criteria:

  • 1 years customer service experience
  • Fluent in written and spoken English

Desirable Criteria:

  • 6/12 experience working in the financial sector
  • Previous contact centre (Telephony) experience
  • Please note: All successful candidates will be required to go through Basic criminal disclosure process& credit check. All offers will be subject to satisfactory checks

HOURS OF WORK

You must be available to work 40 Hours per week on a rotational shift pattern from Monday to Sunday between the hours of 8am and 10pm

SALARY

£16,500

The salary is £16,500 based on full attendance, the breakdown being £15,300 basic plus £1200 over the course of the year, £100 per month for full attendance. Any unplanned absence means losing the £100 for the month.

Recruitment Direct are acting as an employment agency and offer a free and confidential service to all candidates. Please apply online to request a call back.  Please do not call our office as our lines are busy